Interaction Enhancements in Service Operations Workspace
3:55
YouTubeJustin Meadows
Interaction Enhancements in Service Operations Workspace
In this video I show the what's new with INTERACTIONS and the Service Operations Workspace in the ServiceNow Utah release. The whole idea behind using an interaction record in ServiceNow is to have a communication starting point before you're sure what the user/caller is going to need. With these enhancements, simply entering the user's or ...
1.1K viewsJul 17, 2023
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