When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

The Social Security Administration (SSA) recently announced its efforts to transform customer service for beneficiaries and will allow them to access the program's online portal around the clock. SSA ...

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Staff cuts and policy changes at the Social Security Administration are going to make Social Security benefits harder to access for many, experts say. New reports that the SSA plans to migrate from an ...

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The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

41 Social Security offices are cutting 25-58% of workers under DOGE's budget reductions. The agency faces increased customer service demand as retirees worry cuts will affect benefits. This comes as ...

Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

New data from the Office of Personnel Management reveal more about how the resulting short-staffing of critical functions is degrading service for the largely older, bereaved, and severely disabled ...