Conversational AI is no longer a supplementary tool in banking and fintech; it is a core driver of customer experience ...

Network service providers are deploying artificial intelligence-powered tools for network admin tasks. Gartner looks at how ...

As rental costs spiral higher, a growing number of companies are offering services that allow the monthly charge to be split up, which can make it easier for some tenants to pay. The companies say ...

Embedding artificial intelligence (AI) in customer service operations is becoming commonplace, but the technology doesn’t seem to be lightening the workloads of customer service reps. New research by ...

According to Front, the coordination tax is both unavoidable and invisible because it “happens outside the systems meant to manage it.” Front also found that 93% of respondents use some form of AI to ...

DETROIT – DTE Energy said a billing issue affecting many customers has been fixed, and explained what it could mean for next month’s bill. The Michigan Public Service Commission confirmed to Local 4 ...

This article is about an ongoing problem that I am experiencing with Tennessee American Water Company. I’m wondering if any fellow Chattanoogans have had this problem or issues with the water company ...

Republican secretary of state candidates Walter Adamczyk and Diane Harris, who are running in the March 17 primary to face Democratic incumbent Alexi Giannoulias in November, cite customer service and ...

A few months ago, I walked into the office of one of our customers, a publicly traded vertical software company with tens of thousands of small business customers. I expected to meet a traditional ...

Consumers increasingly expect to see value quickly. Shoppers expect same-day delivery, comparable prices, immediate responses, subscription options, and easy return processes. All of these things are ...