Microsoft, Google, Cisco and others propose a new way to help AI agents discover the tools they need to perform the tasks they are assigned.

Temporal Co-founder Samar Abbas weighs in on AI reliability, execution and what IT decision-makers should to keep in mind as ...

A company rolls out an AI customer service assistant. The model behind it is current and capable enough for the job. The assistant goes live. Within a week, support tickets are getting worse, not ...

Artificial Intelligence has moved far beyond simple question-and-answer systems. Over the last few years, businesses and ...

Help desk software has become much more than a system for tracking tickets. Many platforms now function as the operational backbone of IT support, connecting workflows, self-service, asset data, ...

Artificial intelligence is becoming a common workplace tool in medicine and software engineering. However, studies suggest ...

In an administration that rewards political deference, Anthropic’s CEO has repeatedly clashed with the White House.

For AI Week, read how MSPs are uncovering use cases that bring productivity improvements and customer service enhancements ...

Marine Logistics Group benefits from having Maj. Nickolas Mohr on staff to apply his master’s degree in computer ...

You’d think the number of animators would grow accordingly, but it didn’t increase that much,” said Fukumiya Ayano, of Nippon ...

Turning a still photo into a moving video used to require editing software, motion-graphics skills, and a lot of patience. In ...