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♦ UPDATE: Learn about companies that are applying this timeless advice today. A version of this article appeared in the July–August 2008 issue of Harvard Business Review. James L. Heskett is a Baker ...

Manchester City won the Carabao Cup as Nico O'Reilly's double clinched a 2-0 win over Arsenal to end their hopes of a quadruple. The full-back's goals, both headers, came in the space of four ...