The AI meeting assistant retools with Conversational Knowledge Engine, adding support for MCP, a revamped chat interface and ...

Health's Alice voice agent handled calls during the peak season for healthcare insurance enrollment and garnered a majority ...

As AI becomes increasingly embedded in every layer of UC, the question isn’t whether lock-in will happen but how an ...

According to Cloudera's research, 80% of organizations have problems with data access. That will hurt future AI ...

As enterprise execs increasingly bet their careers on AI rollouts, ServiceNow’s open platform approach may help them hedge ...

Following the theme of data management, SSoT also needs standardized and accurate data to provide business results.

As generative and agentic systems move into production, enterprises face growing exposure to hallucinations, data leakage and ...

An IBM report found 1 in every 5 data breaches is linked to shadow AI, opening enterprises to financial and legal risks.

Beyond surveying contact center agents, UJET expanded its product portfolio, extended its Google partnership and bought an ...

It's time to send this enterprise platform to a nice farm upstate; CCaaS can do everything CRM does — and more.

WestCX Orchestrate helps deliver messages and reminders to patients across systems pharmacies already have in place.