High contact center turnover, fragmented information and outdated platforms share a common fix: invest in the people doing the work.

AI inbox summarizers, Apple's MPP and prefetching are quietly changing which email tactics still work. Here's what holds up ...

A booked trip predicts spending across retail, beauty, electronics and financial services. Most enterprise brands aren't showing up at that moment.

The acquisition extends Aircall from AI-powered customer communications into multi-channel agentic revenue execution—automating follow-ups with prospects, CRM updates, deal scoring, and next steps ...

Built on Modulate’s Ensemble Listening Model, Velma Enterprise API is the missing layer in real-world voice conversations. Experience it at Customer Contact Week Las Vegas. Boston, MA – June 3, 2026 – ...

CX leaders feel pressure to deploy AI. Only 25% have fully integrated it. The teams closing that gap are shipping small ...

Bloomreach, the AI company for personalization, today announced the general availability of its Loomi marketing agent, which converts a single prompt into a fully built campaign workflow.

Agents build pipeline, create content, and run campaigns so the marketer can set the strategy, own the results, and get back to making. June 3, 2026 -- Today at Connections, Salesforce gave marketers ...

Site owners can now isolate impressions from AI Overviews, AI Mode and Discover, closing a key visibility gap as generative search reshapes traffic patterns.

Wellfleet's Ben Larsen on why that's exactly why the care has to be exceptional — and why digital can't be an afterthought. Ben Larsen didn't set out to become a digital experience officer. The Salem ...

According to Salesforce, the acquisition will connect customer data with content experiences by combining Data 360, ...