Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven Customer Experience Powerhouse  contact ...

Five9 Launches New Integration in Epic Toolbox. Integration delivers faster experiences without complexity for contact centre ...

Almost half of consumers say they have suffered poor service over the last year according to Trustpilot research -- contact ...

With the rapid evolution of AI, a key focus area is how it can be applied to automated voice channels and help to modernise ...

Puzzel Contact Centre Webinar - AI is reshaping the way contact centres work - but not every organisation is on the same ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season. Although many people may be on summer ...

Shortlist has been announced for the 27th annual Cnect Wales Contact Centre Awards, ahead of ceremony on the 26th September ...

The Group specialises in contact centre, AI, CRM and data insight technologies and works with major brands worldwide, ...

Bad Habits That Kill Your WFM Strategy - Jim Fleming, WFM Solutions Consultant at Sabio Group discusses. - Contact Centre ...

Agentic AI Is Not About Replacing Contact Centre Agent but Will Redefine the Work They Do. Kevin McGachy Sabio Group, ...

Capita secures Contact Centre Outsource contract extensions with Scottish Power: a partnership powering the future of customer experience ...