Unified communications as a service (UCaaS) is a cloud-based communications platform that incorporates multiple communication capabilities on a single platform hosted by a cloud provider. The “as a ...

You will be hearing the phrase unified communications [UC] ad nauseum over the next several years. Therefore, I am taking it upon myself to explain what I think UC is. There are basically nine ways to ...

Image credits: Visual Generation/stock.adobe.com. I’ve been preaching the value of unified communications for the longest time — first working at a Cisco partner and then a Microsoft partner. The ...

This week we'd like to focus on unified communications. We'll begin today by making a distinction between a unified messaging systems and a UC system because we believe that UC is an evolution based ...

From keynote speeches to the show floor to back-hall meeting rooms, ubiquitous wireless broadband was one of the topics receiving the most buzz this week at the Interop networking show in Las Vegas.

It’s clear that unified communications is the buzzword du jour. Practically every enterprise is devising strategies for unified communications (or about to do so). As my colleague, Irwin Lazar, puts ...

Chapter 1: What Is Unified Communications? The intent of this chapter is to provide a high-level overview of Cisco Unified Communications (UC) as a collaborative solution that enables its users to ...

Where is unified communications headed? Will it eventually break out of the corporate space and attract the attention of business operators? If so, who will provide the service? First there was IP ...

Yoni Avital is cofounder and COO of ControlUp, where he and his team are setting the new standard for the Digital Employee Experience (DEX). Over the past few years, organizations of all sizes have ...

There’s quite the ruckus on the Internet lately about all the VoIP services that your company can take advantage of for free. Sometimes, however, if you are serious about your company’s business phone ...

If you and your compliance team are jumping between separate systems just to track Slack messages, email threads, mobile chats and collaboration tools, you're not alone. The digital-first workplace ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. In Jefferson County, N.Y., Cisco’s unified communications platform ...