Customer success managers, who once functioned as reactive troubleshooters and retention experts, have transformed into proactive partners situated at the intersection of product, sales and ...

What is “customer success”? Why is it in trend now? What does it have to do with your business? And more importantly, why does it matter? Read on and you will find detailed and clear answers to these ...

Customer success has become a fast-growing field in the tech industry as more companies seek to differentiate themselves from the competition with a personal touch. That said, there’s no one-size-fits ...

At Salesforce, we’ve built a business around helping our customers find success. This is based on a simple principle: If we don’t have successful customers, we can’t have a successful business. We’ve ...

Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

Editor’s note: Joe Procopio is the Chief Product Officer at Get Spiffy and the founder of teachingstartup.com. Joe has a long entrepreneurial history in the Triangle that includes Automated Insights, ...

Customer success (CS) seems to be right in the bullseye of what this first wave of generative AI is likely to impact. Some recent indications of this are Klarna’s incredible results deploying AI ...

“People don’t want to buy a quarter-inch drill, they want a quarter-inch hole.” So pronounced Harvard Business School Professor Theodore Levitt in his 1974 book Marketing for Business Growth. This ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

ATLANTA--(BUSINESS WIRE)--Please replace the release with the following corrected version due to multiple revisions. The corrected release reads: DECISIONLINK ...