The term customer satisfaction is essentially a measurement of a customer’s attitude or feelings towards a brand, product or service. As a rule, it’s measured by a customer satisfaction survey on a ...

Collecting feedback is just one part of the process. What’s more important is what you do with the data. Companies are always looking to stay on top of evolving customer expectations. They collect as ...

A big factor behind these problems, say the authors, was that as housing recovered from the downturn many builders couldn't find enough qualified staff to keep up with the increased workload. Skilled ...

Two local banks earned top customer satisfaction ratings per J.D. Power’s 2018 Retail Banking Satisfaction index rankings for Chicago, Naperville-Elgin. Wintrust Community Bank ranked second and First ...

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...

A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

In an era where data is everything, understanding the intricacies of customer analytics is essential for businesses looking to stay ahead of the competition. The ability to dissect and use customer ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...