"CUTTING OUR health care is a sick idea!" read the signs carried by strikers on a picket line outside Purple Communications in San Diego, where American Sign Language (ASL) video relay service (VRS) ...

SALT LAKE CITY, UT--(Marketwire - Oct 30, 2012) - Special training is helping thousands of sign language interpreters cope with interpreting traumatic Video Relay Service (VRS) calls -- calls that ...

Priya May has been the voice of hundreds. “You have a customer using sign language contacting you with the Purple VRS system,” May, 31, spoke into a headset to the man who picked up at Seattle’s MOD ...

Jeff Kelly used to tell his girlfriend, Terri Vincent, that before calling him at work she should “be prepared with what you want to say.” Kelly, a 29-year-old Frederick, Md., resident, wasn’t being ...

Thanks to video relay service, a phone conversation with a deaf person is no longer a dry, impersonal affair. One key reason is that VRS lets deaf people express and perceive mood and personality.

For people who are deaf or hearing-impaired and use traditional phone relay services, making a phone call to order pizza or just getting a call from a friend can be a lengthy process. Although the ...

ASL interpreters working with VRS companies have reported difficult working conditions: workers experience high levels of muscular strain, distress, and burnout, leading to high turnover, interpreter ...

OAKLAND, Calif.--(BUSINESS WIRE)--American Sign Language interpreters at Purple Communications sites in California, Colorado and Arizona will be off the job and on picket lines today, in a one-day ...

Jeff Kelly used to tell his girlfriend, Terri Vincent, that before calling him at work, she should "be prepared with what you want to say." Kelly, a 29-year-old Frederick resident, wasn't being rude; ...

Hourly interpreters received a 29 percent increase in hourly salary this semester in an attempt by the university to retain their services, but at the expense of benefits, primarily vacation time and ...