TeamDynamix is replacing JIRA as our service management and ticketing system. JIRA has reached end-of-life and can no longer be updated. The TDX Service Management Platform will allow support teams to ...

In the April 2017 issue, I wrote about how to use ticketing systems as a sysadmin to organize your tasks better. In that article, I made a brief reference to the fact that I've integrated some of my ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

Atlassian launched Jira Ops, an incident response hub for software and information technology teams. Separately, Atlassian said it acquired OpsGenie, a company that focuses on incident reporting. Jira ...