Salesforce Inc. is expanding its generative artificial intelligence footprint today with new capabilities for its Einstein GPT general-purpose AI assistant that allow it to work with its Flow workflow ...

Salesforce is a big, complex set of services, which has been augmented via acquisition with several other big complex services, including MuleSoft, Tableau and Slack, three companies the CRM giant ...

One of the promises of generative AI is the ability to create code based on a written request. This can lead to the ability to generate SQL queries and simple API calls to move work between systems.

Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...

Salesforce faces AI disruption risks with underperformance, declining premium, and uncertain Agentforce adoption. Check out why CRM stock is a hold.