While most people think the service industry offers only intangibles, a certain amount of tangible goods can be counted as inventory. You may think of inventory as just finished goods sold in stores.

The customer service function is now a vital element of your business model. Customer service reps handle customer questions and complaints but they also cross sell products. It is now common to ...

In my previous blog post I examined the Indian concept seva, often translated as "selfless service." I spent much of that post exploring whether it is actually possible to do service (or do anything ...

A clinic is a healthcare facility where you receive outpatient care. There are many types of clinics. Some are stand-alone practices, while others may be associated with a hospital or university. You ...

The type of contractual provisions that a company is required by the GDPR to impose upon a service provider differ based upon two primary factors: (1) whether the service provider is a “processor,” a ...

It doesn’t matter if you run a multibillion-dollar airline or a small mom-and-pop gas station: Any customer can complain about you–loudly and publicly, where the world can see it–if he or she feels ...