The challenge that many product leaders face today is understanding how to measure the performance of a product that thinks.

Covid-19 fundamentally changed not only how we work, but also how we measure business performance. Today’s cautious business owners are operating with a “slow and steady” mindset rather than “fast and ...

Imagine you're in a departmental meeting, and a person from your customer success department is speaking about "NRR," "NPR," "CHS," "churn" — and you stopped listening five minutes ago after ...

With 74% of U.S. companies transitioning to a permanent hybrid work model, leaders are turning their attention to measuring the success of their hybrid work model. That’s because there’s a single ...

Combining multiple customer experience metrics will provide the deepest insights — but first you must define what success means for your company. Delivering a great customer experience (CX) is ...

Opinions expressed by Entrepreneur contributors are their own. An organization is only as good as its talent, so finding and hiring the best is vital for success. However, the 2014 Global Assessment ...

There’s a running joke around our office that says if my colleague Meghan and I drive separately to the same client meeting, she will beat me there by more than 10 minutes every time. I’m basically ...

Whenever you ask a start-up CEO how it’s going, the first statement out of their mouth is usually something about how they’re “killing it.” Always trying to present a upbeat facade, they will then go ...