Human resource forecasting is a process that helps an organization determine how many employees it will need in the future to meet its strategic goals. HR forecasting involves establishing what jobs ...

The Apple Store has developed a brilliant method of training its employees to communicate with customers and to make those customers feel empowered, engaged, happy, and receptive. It’s called the ...

President Biden signed an executive order on Monday outlining a people-centric approach to improving the federal government’s customer service with an emphasis on efficiency and accountability. “The ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 10 years old. Breakdowns in customer ...