Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

Salesforce Work.com: General availability of employee relationship and IT service management updates push the product and company into new territory Your email has been sent With Work.com Employee ...

Salesforce on Tuesday announced a new service that aims to help B2C and B2B companies build and customize loyalty programs. Built on the Customer 360 Platform, Salesforce said its new Loyalty ...

Salesforce certainly has a lot of tools crossing the sales, service and marketing categories, but until today when it announced Lightning Order Management, it lacked an integration layer that allowed ...

When it comes to Salesforce Lightning vs Classic, Salesforce Lightning is the better option, offering a more modern interface and regular updates to power your business. The Lightning experience is ...

CRM software giant Salesforce (NYSE:CRM) in Q3 CY2025, with sales up 8.6% year on year to $10.26 billion. The company expects ...