Through the wave of enterprise electronic health record implementations over the past ten years, I’ve seen and heard many organizations come to the conclusion that their traditional help desk ...
Ricky publishes and manages the content on BizTech magazine's website. He's a writer, technology enthusiast, social media lover and all-around digital guy. Providing support and assistance is a core ...
No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...
MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Moveworks, the AI platform that powers the best places to work, today announced its partnership with Tata Consultancy Services (TCS), a leading global IT ...
BOSTON & LAUSANNE, Switzerland, October 10, 2024--(BUSINESS WIRE)--Nexthink, the leader in Digital Employee Experience (DEX) management, announces ‘The Death (and Rebirth) of the Service Desk’, a new ...
The traditional IT help desk, often the backbone of enterprise tech support, is facing a seismic shift as digital landscapes grow more complex and demanding, new research has claimed. A report from ...