Figure-2 shows a simple experience based on the dynamic flow model. ORT as well as most electronic ordering and check-in experiences follow it closely. From the customer's perspective, there is no ...

Cruise lines are turning to virtual cruises. Travel and tourism are taking the same approach in places like Greece, for example. These are temporary solutions to respond to the current crisis at hand, ...

Digital transformation means different things to different industries and companies and as such they view it from entirely different perspectives. Digital transformation has become a popular buzzword ...

Digital transformation is a popular phrase that everyone is using, but that no one is implementing in quite the same way. Executives across many industries are hearing plenty about the promise of ...

Whether to digitize the past or design the future, when to partner, when to build and how timing and leadership determine whether transformation finds rhythm or unravels. It usually starts with an ...

As The Economist recently noted, one of the most obvious consequences of the current Covid-19 pandemic will be “the infusion of data-enabled services into ever more aspects of life.” We expect digital ...

Media organization BBC may be in hot water after their pledge to become a digital media leader. In a recent address to employees, Computer Weekly reports that the British Broadcasting Corporation (BBC ...

The most potent and lasting defense to any cyber threat is not expensive equipment, but the right preparation, the right plan, and the right people in place. The most potent and lasting defense to any ...

Much has been written about educational transformation, and similarly, much has been written about strategy planning and organizational change management (OCM). This paper combines the two, providing ...