What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

IT service management establishes a consistent core set of automated processes for managing the delivery of IT services. That helps organizations trim expenses while potentially improving system ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

Attendees at ServiceNow’s Knowledge12 user conference here this week were abuzz about the promise of social collaboration and mobile enablement within their service-management tools. But many ...

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. Virginia State University’s previous IT ...

While the recession has prompted many companies to put IT projects on hold, MasterCard Inc. moved ahead with plans to create an IT service management program aimed at improving service delivery and ...

Service management is evolving and IT departments need to catch-up When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. When users contact the IT ...