There are a handful of leading commercial toolmakers to help IT detect and respond to system outages and application failures, commonly referred to as "incident management and response," including ...

IT management experts say the time has come to define a new role within the IT department: Problem manager. “Even if you have full automated IT management, you still need a person that can comprehend ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The traditional approach to IT problem management relies heavily on incident tickets raised ...

Ever stay awake at night wondering about the cost of network downtime? In 2004, Infonetics Research put that figure at 3.6% of a company’s annual revenue. After studying more than 80 large ...