Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

A few years ago, the company where this pilot fish works acquired another company, and today there are still two networks — each of which fish must access through a separate VPN. “In addition, we have ...

For years, the Tennessee Valley Authority help desk was an IT career graveyard — and customers suffered for it. Only about half of user problems were resolved in the first call, well below the ...