Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Subject: MagicSolutions of Paramus was the 1995 Top 40 Company of the Year for Northern New Jersey. Russian-born Igal Lichtman, the company”s CEO, has built a successful business by knowing how to ...

As companies increasingly use chat systems such as Slack and Microsoft Teams, other workplace tools have integrated with these messaging programs so workers can conduct business without needing to ...

For many companies, the solution is no longer a binary choice between hiring in-house I.T. staff or outsourcing everything to ...

I remember sitting around a conference table with a handful of developers and support technicians talking about features we could add to our internal help desk application. We had been using an ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

IBM's internal deployment of Mac hardware has been a resounding success, the company announced this week, with rapid adoption and very little need for employee technical support. IBM took part in this ...

LEICESTER, England, March 14, 2011 /PRNewswire/ -- NeuQs Free help desk, (http://www.neuqs.com/) the Silverlight web-based help desk support system ensures a rich ...

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