LittleTechGirl on MSN
How To Encourage Appropriate Conduct In Your Customer Base
All businesses deal with difficult customers from time to time, and sometimes the customer is justified in their frustrated ...
Nicole Leinbach-Reyhle, a regular contributor to Forbes magazine, says there is a proven way to kindly and productively handle difficult customers, and it comes in a 10-step method. “Calmly listen to ...
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Employee Was Put On The Spot With A Difficult Customer, But He Handled It Without Breaking A Sweat
Not every customer comes in ready to be helped. In fact, some arrive actively ready for a fight. One employee recognized that from the moment he saw a cantankerous man fumbling with his trailer in a ...
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