Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

"Four of the 10 computers at the office can't connect to the internet," he said. "What should I do?" In some organizations, this call would go to the help desk. But not every organization pays for ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

A powerful and easy to use system that isn’t as competitively priced as it once was. But whatever is asked for this software, it might well be worth it for the high level of customisation and ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Grid Dynamics’ new Composable Commerce Help Desk Starter Kit enables exceptional customer support capabilities for clients replacing legacy systems with composable architectures. Customer expectations ...

Dan Tynan is a freelance writer based in San Francisco. He has won numerous journalism awards and his work has appeared in more than 70 publications, several of them not yet dead. At first, when ...

Cupertino, CA, May 12, 2022 (GLOBE NEWSWIRE) -- Over the past two years, IT departments have served on the business frontlines, helping organizations quickly implement digital transformation ...

REDSTONE ARSENAL, Ala. - The U.S. Army Security Assistance Command's G-8 (Resource Management) finance division designed, crafted and implemented a unique Foreign Military Sales specific web-based ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...