I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

The role of the CIO is to spearhead the adoption of innovation, or at least that’s one of the CIO’s roles, to support company growth and momentum. With the rate technology is evolving and the ...

This Arizona college IT organization took an idea from Apple to build a better relationship with its faculty and staff "customers." Help Desk Manager David Smith helps a user at Chandler-Gilbert ...

Help desk jobs have long been seen as a stepping stone to other roles, but that perception is out of date. Today’s help desk professionals are taking on more complex work and they’re in high demand.

Those looking to break into the IT industry — whether they are recent college graduates or entry-level professionals, or are transitioning from another profession — often have the same initial ...

IT service management (ITSM) tools typically focus on serving the needs of internal customers and solving their IT problems. Enterprise IT managers say the most important criteria to consider when ...

NEW ORLEANS – New automated systems are increasingly making help desks or at least some of their members expendable. But managers overseeing these support groups argue that phasing out people can only ...

CALABASAS, Calif.--(BUSINESS WIRE)--Aspyra, Inc. (AMEX: APY), a leading provider of clinical and diagnostic information solutions for the healthcare industry, today announced Shelia Dright has joined ...

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization’s IT service ...

National Health Mission, UP Job Notification: National Health Mission (NHM), UP has invited applications for more than 1100+ Vacancies for the posts like Help Desk Manager, Block Community Process ...