Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

The Best Help Desk Software Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep ...

Since its launch, the Apple iPad has defied criticism and claims that it is a mere consumer toy unsuited for legitimate business. Companies of all sizes are embracing–or at least considering embracing ...

When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool. "We were simply ...

You’re away from the office when you get that sinking feeling. Maybe that file you need is locked on your desk PC in London while you’re visiting Shanghai. You don’t need to sweat, thankfully. Remote ...

A small medical clinic in Europe is using an iPhone app on the OTRS open-source service platform to manage patient interactions. The app allows help desk staff members using OTRS--an open-source ...