A person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. A help desk analyst requires ...

While new processes, approaches and technologies may change the way that support is provided, the requirements for technical resources won’t. According to Gartner, IT service desks cost as a percent ...

The Service Desk Analyst is the first point of contact for user who call the IT Service Desk. Providing the highest level of customer service, the Service Desk Analyst answers incoming calls, ...

Microsoft Corp. has joined the Help Desk Institute and Computer Technology Industry Association in a joint effort to promote their certifications to IT service and support personnel and employers. The ...

Recently, I had the chance to combine my technical writing skills with my experience as a help desk analyst. In checking the Legal Notices section of my local newspaper, I noticed the following ...

Our Client is looking for a Service Desk Analyst who will be responsible for providing first line technical support and customer service. A broad understanding of technical procedures and ...