Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Customer service representatives provide customer satisfaction beyond the initial sale -- a tough gig if there are product issues or billing problems. The position requires dedication, but over time, ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Are there business situations where "good enough” customer service is actually sufficient? Maybe, if you're hawking potable water and tents at Fyre Festival or selling sunscreen on an island where ...

Opinions expressed by Entrepreneur contributors are their own. As companies continue to move to automation (hello, ChatGPT) to save money, one thing is getting lost: the kind of customer service that ...

Opinions expressed by Entrepreneur contributors are their own. Providing exceptional customer service can be tricky. The easiest way to deal with difficult customer inquiries is to keep the customer ...

The future of ambulance and EMS reimbursement looks to be heading toward the same payment method that is common among physicians. Bonuses or incentive pay is typically based on performance that is ...