Many enterprises these days employ both customer relationship management (CRM) and enterprise resource planning (ERP) in the drive to keep pace with the modern digital economy. CRM focuses primarily ...

The business world seems to love acronyms, maybe nowhere more than in the technology industry, and maybe none so much as the TLA (three letter acronym). Acronyms certainly enhance recall, and they ...

In the dynamic landscape of modern business, adaptability is paramount. The ever-evolving needs of customers, coupled with the advancement of technology, continually challenge companies to seek ...

In today's rapidly evolving field service sector, the difference between success and failure often hinges on a simple yet crucial element: the integration of technology. Imagine a scenario where a ...

Last week I was told of the merging of HearMe, a leading desktop video/audio conferencing suite, and SugarCRM, an open-source CRM platform for improving relationships with customers; obviously really, ...

Successfully maintaining meaningful and sustained relationships with customers has become a critical skill in the 21st century. What if customers were often the best people to help other customers?

Ellucian has debuted its new constituent relationship management (CRM) solution built specifically for colleges and universities. Ellucian Enterprise CRM is built on the Microsoft Dynamics CRM ...

An iconoclast is an individual who challenges the prescribed or established way of doing things, finds a better way, creates a plan for change, and executes it. My first and greatest journey as an ...