The business world seems to love acronyms, maybe nowhere more than in the technology industry, and maybe none so much as the TLA (three letter acronym). Acronyms certainly enhance recall, and they ...

Last week I was told of the merging of HearMe, a leading desktop video/audio conferencing suite, and SugarCRM, an open-source CRM platform for improving relationships with customers; obviously really, ...

In the dynamic landscape of modern business, adaptability is paramount. The ever-evolving needs of customers, coupled with the advancement of technology, continually challenge companies to seek ...

Last week, I attended a two-day seminar on Social CRM, sponsored and led by industry guru Paul Greenberg, who also writes for ZDNet. The event, held just outside Washington DC, brought together many ...

In today's rapidly evolving field service sector, the difference between success and failure often hinges on a simple yet crucial element: the integration of technology. Imagine a scenario where a ...

In the software world, categories like ERP (enterprise resource planning) and CRM (Customer Relationship Management) have created tremendous value, as seen with the success of companies like ...

An iconoclast is an individual who challenges the prescribed or established way of doing things, finds a better way, creates a plan for change, and executes it. My first and greatest journey as an ...

Ellucian has debuted its new constituent relationship management (CRM) solution built specifically for colleges and universities. Ellucian Enterprise CRM is built on the Microsoft Dynamics CRM ...