The predictive dialer software market is expanding as contact centers adopt automated dialing to improve real-time customer engagement, eliminate manual calling, and boost agent productivity through ...

TELEO Capital Management, LLC ("TELEO"), a leading lower middle-market private equity firm, today announced the acquisition of Ytel, Inc. ("Ytel"), a recognized leader in cloud-based communications ...

The technology used to reach out to customers is undergoing a digital channel transformation, similar to the ongoing evolution from voice-only to digital-first inbound contact center interactions.

Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components. A predictive dialer empowers call centers to ensure their agents are effective ...

Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...

An Outbound Dialer Will Help You Win the Numbers Game Your email has been sent Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing ...

Mark says that software-based predictive dialers emerged to bridge these islands of information. He explains that vendors of dialers and software for call centers contributed to the development of ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...