According to McKinsey, 33% of companies are implementing GenAI solutions in one or more business areas. What about the other 67% of companies? Why aren’t they implementing GenAI solutions now? Several ...

On the day the Ronde van Vlaanderen (Tour of Flanders) spring classic scales the Koppenberg, we’ve got a bit of Koppenberg-related news. The British Junior men dominated the 2017 UCI Cyclocross World ...

New digital service teams and a focus on the "voice of the customer" are among the customer experience funding requests in the FY2025 budget request. The Biden administration wants investments in ...

The White House and Eisenhower Executive Office Building in October 2021. (Kevin Dietsch/Getty Images) The White House has revealed details of two governmentwide technology projects focused on ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

Without governance, customer experience quality degrades, technology and business projects compete for resources and coordination becomes difficult. “Exceptional customer experiences are the only ...

An Office of Personnel Management effort to simplify its website was among three agencies’ projects receiving more than $20.8 million in the latest round of Technology Modernization Fund investments ...

The first Wednesday in the month is Bike Night in Brisbane at Harry’s Diner, which attracts up to 700 riders, so it’s a great place to debut our Project CX street tracker. The joint project with ...