Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. The company announced the release of a new customer relationship ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

CRM and customer experience (CX) vendors are retooling their platforms to better integrate with existing business applications without employees realizing they’re using generative AI-powered ...

Opinions expressed by Entrepreneur contributors are their own. In my previous post, I examined the importance of managing your sales activity instead of your pipeline — delving into the impact that ...

Asia's digital economy has seen remarkable expansion in recent years. Automation, artificial intelligence, and improved workflows have been adopted by ...

What story is your CRM system telling its users? What story is it telling your managers? If you don't know, you need to find out—the answers are much more important than you'd think. Subconsciously, ...

We sell a very good, on-premise customer relationship management software called GoldMine which has an excellent analytical feature: the software literally records the number of keystrokes a user ...

Blaming vendors for CRM failures is simplistic and incomplete. Much of the accountability resides with the users of CRM technology. That’s right – it’s your fault. Mention CRM these days and the most ...

DALLAS — Although a latecomer to the CRM business, Microsoft Corp. has been quietly luring customers away from more established rivals like Siebel Systems Inc., now part of Oracle Corp. Several users ...

A healthcare CRM is customer relationship management software specifically designed for use in the healthcare or pharma industry. Doctor’s offices, clinics and hospitals use these specialized CRM ...