I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Whether you’re the person others always turn to for tech support or you’d like to learn how to really use sites like Facebook, Netflix, Spotify, and YouTube but don’t just want to fumble around, ...

Screencasting software has allowed Full Sail University to develop and revise online video tutorials for its distance learning and traditional students. When Full Sail University of Winter Park, FL, ...

Through pop-up windows on computer screens, emails, text messages and phone calls, scammers target seniors by pretending to be tech support, there to help solve invented “problems” with their ...

When Mi Ja and Jai Ho Lee encounter a technological problem, they usually try to troubleshoot it themselves first. But they often end up turning to their favorite support person: John Lee, their son ...

Tech support scams have risen significantly in recent years. According to the Internet Crime Complaint Center, consumers and businesses lost almost a billion dollars ($924,512,658) to tech support ...

New York City has launched a new pilot program to expand digital literacy skills by bringing technology support directly to affordable housing developments and community centers. The latest initiative ...

VMware has made an important feature of the latest and greatest ESXi (a.k.a. the vSphere hypervisor) -- the command-line environment or tech-support mode -- a bit complex to access. (Tech-support mode ...