Marie Scott vividly recalls the horrifying sounds of D-Day as she relayed orders down the line to the troops storming the Normandy beaches. She was only 17 and one of nine women transmitting critical ...

A reunion of Maine switchboard operators highlights the challenges of making a phone call more than 50 years ago and what it was like to handle... Telephone operators of another era gather to ...

The COVID-19 pandemic has dramatically changed how people communicate at work: Nearly half of people videoconference more, 43% email more, 42% call more, and 41% text more than before the pandemic, ...

The COVID-19 pandemic has dramatically changed how people communicate at work: Nearly half of people videoconference more, 43% email more, 42% call more, and 41% text more than before the pandemic, ...

Before smartphones, landline telephones were the way most people kept in touch. And until direct dialing became common, a switchboard operator's assistance was often needed to help with long-distance ...