A new national study exposes the deep economic instability facing frontline workers in the food and beverage industry.

Add Yahoo as a preferred source to see more of our stories on Google. 2. "Not me, but a coworker who had been working there for 20 years was dealing with a belligerent customer. As she's getting ...

Across social media, folks are expressing their frustrations with America's evolving tipping culture, known as "tipflation" or "tipping creep." For service workers, especially those at restaurants and ...

Service with a smile isn't always easy. Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has worked in the service industry has a ...