Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...
Virgin Media O2 has launched a certified customer service training programme with the Institute of Customer Service as part of efforts to improve support for customers. The bespoke programme is ...
Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...
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