Email, social media, phone calls—it's easy for IT solution providers' customers to feel overwhelmed if they don't have a handle on each of those channels. Here, the COO of Zendesk, Zack Urlocker ...
Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the Customer (VoC) initiatives. Best-in-class ...
Still catching up on announcements made at Enterprise Connect held earlier this month in Orlando, Fla., today we highlight two recent Alcatel-Lucent announcements. The company unveiled new cloud-based ...
RightNow Technologies announced on Monday the release of RightNow CRM 7.0, an on-demand customer relationship management (CRM) system designed to aid mid-sized and larger enterprises with sales, ...
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