Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Microsoft Teams Phone integrates seamlessly with Microsoft 365, offering core VoIP features like call queues, forwarding, and voicemail, but falls short for complex call center needs due to limited ...

Microsoft plans to introduce a call reporting feature in Teams by mid-March, allowing users to flag suspicious or unwanted calls as potential scams or phishing attempts. The new "Report a Call" ...

Microsoft has been actively adding new features to Teams lately, and it seems that trend is not slowing down. This time, we ...

Microsoft will soon add new fraud protection features to Teams calls, warning users about external callers who attempt to impersonate trusted organizations in social engineering attacks. Named "Brand ...