Salesforce is buying Fin, the customer-service AI firm formerly known as Intercom, for about $3.6bn to bolster Agentforce with fast-deploy support agents.

Intercom, a customer relationship platform, has launched 20+ new features to deliver enterprise-grade efficiency to support teams, boost their performance and scale to conversational support.

Intercom, a customer communications platform, launched two new tools — Surveys and Switch — that focus on delivering better customer service. In addition, the company released a next-generation ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced it has joined the Intercom App Partner Program to bring sales and ...

Intercom helps internet businesses communicate with their customers, personally, at scale. Co-founded by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett in 2011, Intercom has raised $66M in ...

Intercom today launched the Conversational Support Funnel, a holistic framework for delivering and scaling modern, next-generation customer support through a messenger-first experience. The ...