Good customer service is an essential aspect of any successful business. Customers have more power and options than ever before.

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

Customer relations expert Melissa Copeland acknowledges it's hard to find and keep good customer service people. But are the AI customer service solutions the best way to go?

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities.

When training employees, remember that good customer service is not just about resolving problems. It's ensuring that every interaction with customers gives the message that you are ready, willing ...

Would you pay more for good customer service? A surprising number of people say yes. TCN , a call center software provider, recently surveyed 1,000 adults to find out what we expect from companies ...

Does your business earn good profits or bad profits? Knowing the difference can help your business flourish.

An elder millennial is upset over the decline in good customer service since he worked as a teen. The man recounted some awful experiences he's had with customer service: a worker got his coffee ...