A year ago, CEO Paul Segre told analysts that while Genesys was good at M&A, new owner Permira was great at M&A. When Genesys was divested from Alcatel-Lucent less than 12 months ago, one of its ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ innovations designed to bridge the divide ...

For now, vendors are targeting the low end of the cloud services market, to avoid competing with their carrier customers. But friction may already be developing. Genesys, with today's announcement of ...

SAN FRANCISCO, December 09, 2025--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal ...

Catch up on news from Genesys, Lytics, HGS and more in this week's customer experience and digital marketing software wrap up. Genesys, a customer experience orchestration software provider, has ...

NexTalk, a provider of accessible communication technologies, has integrated with cloud contact center platforms from Amazon Connect, Genesys, NiCE, and SharpenCX, enabling organizations to ...

NexTalk, a leader in accessible communication technologies, has expanded integration capabilities and compatibility with four of the industry’s most widely used cloud and contact center platforms: ...

LAS VEGAS--(BUSINESS WIRE)--Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, and Genesys® ...