Service quality is an important aspect of any business that provides services to customers. It refers to the degree to which the services provided by a business meet or exceed the expectations of the ...

Referring to the internal communications gap, he said customers are being touched by a number of different arms in certain companies. He said the organisation needs to close all these gaps, if it ...

The moment of truth, which has grown to be a crucial component of service delivery, was the subject of last week’s discussion. As more people make purchases online, Zero Moment of Truth is likewise ...

A month back I had bought a pair of running shoes from a leading sports brand store at Oberoi Mall, Goregaon, Mumbai. Theshoe turned out to be defective which was also agreed by the brand, howeverthey ...