When John Bartolotta’s dishwasher breaks down, he asks Sears for help in fixing it. Then he decides to buy a new dishwasher instead. Can he get his prepaid repair fee refunded? Q: I recently contacted ...

Sears promises to cover the cost of Wanda Warren’s dishwasher installation. Then it offers her a check for $180 — which isn’t enough. Does it owe her more? Question: I have a Sears protection ...

Sears Hometown filed for Chapter 11 bankruptcy protection last month and is closing all of its 115 stores. Sears Hometown stores are mostly operated by independent local dealers or franchisees and are ...