I cover Android with a focus on productivity, automation, and Google’s ecosystem, including Gemini and everyday apps. With a background in engineering and software development, I tend to go beyond ...

NEW YORK (CBSNewYork) --No one really likes to wait on hold when looking for customer service, and dealing with automated voice prompts can often be more of a burden than a blessing. But what if there ...

Simplr, a customer service solution startup, has launched a new app for retailers on Shopify. The software connects brands with a network of Simplr Specialists and adds an AI-powered dashboard to help ...

There is no shortage of customer service complaints in the world of retail and air travel. As two of the most contentious industries when it comes to keeping their customers happy, representatives ...

Popular messaging platform WhatsApp announced today that it will be launching a new customer service app that will make it easier for businesses to chat directly with their customers. WhatsApp, which ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

Dassault Falcon has launched a new customer service app for mobile and tablet users that puts the global resources of the Falcon customer service network at users' fingertips. The app offers instant ...

Nuance Communications unveiled a new piece of software for mobile phones that allows users to retrieve and display information regarding their account by calling a new customer care number. Rather ...

CHICAGO (WLS) -- Comcast customers have a new way to rate the cable company's customer service. A new app lets customers track and then rate Comcast technicians. It sends an alert to customers 30 ...

A virtual customer service app developed to provide socially distanced support during the COVID-19 pandemic has evolved into an integral tool that helps United Airlines quickly re-book passengers ...