Complaint handling costing firms more than £9bn a month in lost time amid supply issues and staffing crisis Customer service complaints have hit their highest level on record and are costing British ...
A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...
I would like to be emailed about offers, event and updates from Evening Standard. Read our privacy notice. Does customer service exist in the UK any more? I ask because I cannot get through to speak ...
Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at +50. This is similar to six months prior and makes broadband the second worst ...
Wizz Air has been named the UK airline with the worst customer service, finishing below both Ryanair and British Airways in a new Which? survey. In May 2024, the consumer champion conducted an online ...
According to the Institute of Customer Service (UKCSI), satisfaction with customer service is at its lowest in nearly a decade. Sectors like utilities, transport, insurance, and service have all seen ...
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