Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...

AI is no longer a nice-to-have but a business imperative. 70% of companies plan to increase resources such as budget, employee time, training, and technological infrastructure towards AI investments ...

MoveSafe Relocation has expanded its customer service team and established documented response time commitments. Phone calls ...

Predicting the outcome of the NCAA men’s Division I basketball tournament — an event where upsets are celebrated wildly and the outcome is notoriously difficult to foresee — is nearly as competitive ...

Emplifi’s social care analysis found new patterns emerging for airline brands, with social AI agent implementations surging while activity on X sharply declines, leaving room for improvement NEW YORK- ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said. But when Shah saw ...