Transurban is progressively unifying all of the channels it uses to interact with customers under a service system ...
Amazon Web Services has rebranded its Amazon Connect cloud contact center into a broader suite of four AI-driven services targeting industry-specific workflows. The portfolio now includes Amazon ...
Amazon wants companies to build public-facing chatbots using its Q Business assistant. On Wednesday, the company said Q Business, its AWS-hosted AI assistant that can answer questions, provide ...
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